VIOLA ROUGE RETURNS & EXCHANGES
In the unlikely event you aren’t happy with your VIOLA ROUGE purchase, we offer these options for returns and exchanges:
- VIOLA ROUGE offers a 30-day money back guarantee on all purchases.
- VIOLA ROUGE will refund or replace the item with another of equal or greater value
Here’s how to process a return or request an exchange:
If your order arrives damaged, please email us at firstname.lastname@example.org as soon as possible along with a photo of the box, packing materials and product inside and out. We will replace the product at no cost to you.
Wrong item Sent
If your order arrives and the item received is not the order delivered, please email us at email@example.com. Please include a copy or photo of your order confirmation and the identifying shade (a sticker on the base of the tube). A replacement will be sent at no cost to you.
Pictures we need to complete a refund or exchange:
- Outer packaging (outside the shipping box or envelope)
- Inner outer package (inside the shipping box or envelope)
- Product packaging or carton
- Damaged product