FREQUENTLY ASKED QUESTIONS

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FREQUENTLY ASKED QUESTIONS

ABOUT VIOLA ROUGE

VIOLA ROUGE is for the modern beauty enthusiast who is intrigued by the unknown and curious to explore new places — all while living out their own unique beauty statement no matter where they go or what they experience. Whether you're a beginner or an expert to the world of cosmetics, whether your makeup bag carries one brush or too many to count, Viola Rouge is your trusted guide.

Every hue crafted by VIOLA ROUGE (VR) is designed to fit any undertone, from the fairest to the deepest, thanks to our true color-matching product design. Every cosmetic from VR is designed to match your skin’s natural undertone, complementing your natural complexion without overpowering its hue with the intensity of harsh pigments.

The Badali family has created some of the most beloved cosmetics for the worlds' favorite makeup and skin care brands. Out of a passion to create, the Badali’s expanded their one-of-a-kind formulations into a business that included greater manufacturing oversight, ensuring that clients received only the highest levels of quality control.

Throughout these initial stages, the Badali family never lost sight of their ultimate dream: to create their own makeup brand. After years of cultivating and refining unparalleled expertise in beauty product development with thorough ingredient research and the inspiration drawn from personal travels, VIOLA ROUGE was born.

Read more about Viola Rouge at https://www.violarougecosmetics.com/pages/about-viola-rouge

 

Does Viola Rouge support any charities?

VIOLA ROUGE was founded on a commitment to giving back. We believe everything is connected, and it’s the responsibility of companies (including ours) to do their part in protecting people, animals and the planet as well as supporting those who are underserved or at-risk.

We’re honored to support and to partner this year with the One Tree Planted global reforestation program. As a 501(c)(3) nonprofit, the One Tree Planted mission is to reforest and revitalize the planet, one tree at a time. The organization also raises awareness about the importance of trees, offers businesses like ours a simple yet significant sustainability solution, and motivates younger generations to make positive choices that benefit and preserve the natural environment.

One Tree Planted has established international reforestation initiatives throughout North America, South America, Asia, Africa, and Australia.

To support their efforts in environmental sustainability, for every 20 tubes of lipstick sold, Viola Rouge vows to plant a tree in whichever country needs support the most. To learn more and to support the One Tree Planted mission, please visit their website at www.OneTreePlanted.org.

We are constantly evaluating other organizations to support and collaborate with in their charitable causes, environmental efforts, cause-driven campaigns. We will be announcing these new partnerships on an ongoing basis as they are selected. If you are a nonprofit interested in working with VIOLA ROUGE, please contact us directly today.

 

Pick Your Perfect Shade

At Viola Rouge, when we say beauty is a journey, we also mean that there's the perfect set of shades for every undertone, no matter how light or deeply rich your skin’s pigmentation may be.

Take our quiz to learn your true underlying undertone and the VIOLA ROUGE shades at https://www.violarougecosmetics.com/pages/pick-your-perfect-shade.

The shades are organized by skin undertone and quiz results are organized into these undertone categories:

  • Pink
  • Blue
  • Red
  • Green
  • Yellow

As with any cosmetics quiz, the results are based on general assumptions and only you can decide whether the recommended shades fit your signature fashion statements or work well with your skin pigmentation plus skin undertone. We also recognize that shopping for color cosmetics online can be a bit of a challenge given that every device renders color differently, which is why we offer a 30-day risk-free guarantee if you’re not 100% satisfied with your purchase.

 

GENERAL QUESTIONS

Where can I buy Viola Rouge?

You can only purchase Viola Rouge on www.violarougecosmetics.com and at www.amazon.com

 

I’m a wholesaler and I would like to carry Viola Rouge in my store. How would I go about this? 

While our wholesale program is under development, please contact shop@violarougecosmetics.comwith any wholesale inquiries.

 

Is there a PRO discount for make-up artists?

If you’re a professional makeup artist, please visit our website to learn more about our pro makeup artist program: https://www.violarougecosmetics.com/pages/pro-makeup-artists  

 

Why does my product look different than the photos online?

Actual shade image may appear differently on your computer screen or mobile device.

The images on our website represent our colors as close as possible, however, the actual color may appear different on everyone. The results of our colors may vary because they are dependent on a number of factors, including; monitor resolution and color settings, camera settings, lighting, undertone, etc.

This is just one of the reasons why shopping for cosmetics online can be a challenge, which is why we offer a 30-day risk-free guarantee if you’re not 100% satisfied with your purchase.

 

How do I sign up for Viola Rouge emails?

To sign up for emails, please visit www.violarougecosmetics.com

At the very bottom of the page you’ll see CONNECT “Join our mailing list for updates”. Enter your email and then hit Join.

 

UPDATING ACCOUNT INFORMATION

How do I change my email address?

You can change your login email address and password by clicking on "My Information/ Account" within your account.

Please note that your email subscriptions will be sent to your new email address and any other emails related to the order will go to the email address provided at checkout.

 

How do I reset my password?

Please note that passwords are case-sensitive. If you have forgotten your password, please click on "Forgot Your Password?" below Log In, and follow the instructions to reset it.

You can visit the Log In page here: https://www.violarougecosmetics.com/account/login

 

How do I change my shipping/billing address?

You can change your address by clicking on "My Information/ Account". If you need to change the shipping address after you submit your order, please understand that there’s an extremely short window of time in which this can be done. You’ll need to email us or call us immediately at:

email: shop (at) violarougecosmetics.com

phone: (213) 534-6660

 

How do I update my credit card?

Viola Rouge Cosmetics does not capture, store or keep credit card information at any time for any purpose.

 

 

ORDERS & SHIPPING

Orders

What payment methods do you accept?

  • American Express
  • Apple Pay
  • Google Pay
  • Master Card
  • PayPal
  • Shop Pay
  • Venmo Pay
  • Visa

 

How do I track my order?

When you place an order, the details are sent to our warehouse for immediate fulfillment and shipment. As soon as the shipping label has been generated, you will receive an email with the tracking details. Tracking details can take up to 24 hours after the shipping label is generated to update. 

 

Do you charge sales tax?

Yes, we charge 9.50% sales tax for orders shipping within the State of California as required by law.

 

How do I update or cancel my order?

Here’s how to update or cancel an order:

  • Send an email to: shop@violarougecosmetics.com
  • In subject line place your order number (found on the order confirmation email)
  • Write a brief description on what you want us to do with your order.
    • If you want to cancel, please state that.
    • If you want to update the order, please let us know what you’d like to update.

 

Shipping

Will I get an email before you ship?

Yes, a notification will be sent to the email address you provided at checkout. In the event this email cannot be seen in your inbox, please check your junk folder for an email sent by shop@violarougecosmetics.com  

 

What are your shipping rates?

Viola Rouge Cosmetics ships to all 50 states, Washington, DC, US PO Boxes, US Territories and APO/FPO/DPO addresses.

The shipping methods offered during checkout may differ based on your specific shipping address and the items selected. At this time, we are not shipping outside of the United States.

Shipping Method

Shipping Charge

Order Placed

Order Delivered

Standard

$11.50

--

3 to 6 business days*

Expedited

$24.00

--

2 to 3 business days*

Overnight**

$35.00

Next day after order is processed if received by 11am Central Time.

Next day

Standard shipping on orders over $35

Free

Standard US shipping applies.

3 to 6 business days*

 

*Delivery times go into effect the business day after you place an order.

**Overnight (excluding Saturday) shipping availability and order cutoff times are subject to change. Please see options at checkout.

Orders ship out same day when order is placed by 11am Central Time. Orders placed after the 11am Central Time deadline will be processed and shipped the next business day, including for expedited and overnight shipping. 

 

Do you ship internationally?

At this time, Viola Rouge Cosmetics ships only within the United States. However, you can purchase VR products on Amazon’s international websites:

  

RETURNS & EXCHANGES

Returns

Can I return/exchange my item?

If your order arrives and the item received is wrong or you are not satisfied, please email us at shop@violarougecosmetics.com.

  • Please include a copy or photo of your order confirmation and the identifying shade (a sticker on the base of the tube). A replacement will be sent at no cost to you.
  • Pictures we need to complete an exchange:
    • Outer packaging (outside the shipping box or envelope)
    • Inner outer package (inside the shipping box or envelope)
    • Product packaging or carton
    • Damaged product

       

      What do I do if my item arrives damaged/defective or open?

      VIOLA ROUGE will refund or replace the item with another of equal or greater value

      If your order arrives damaged, please email us at shop@violarougecosmetics.com within 30 days of your order’s receipt along with a photo of the box, packing materials and product inside and out. We will replace the product at no cost to you.

       

      Refunds

      Do you offer refunds?

      VIOLA ROUGE offers a 30-day risk-free money back guarantee on all purchases. Pictures we need to complete a refund:

      • Outer packaging (outside the shipping box or envelope)
      • Inner outer package (inside the shipping box or envelope)
      • Product packaging or carton
      • Order number to confirm their purchase, where applicable

       

       

      PRODUCT

      What is Clean Beauty?

      Here’s what we at VIOLA ROUGE know to be true about clean beauty:

      • Research shows that serious health issues such as hormone disruption, cancer, and skin irritation are on the rise, and exposure to toxic and synthetic chemicals is a likely contributor.
      • Many manufactured chemicals on the market, including those used in the beauty industry, don’t have any safety data associated with them.
      • The personal care industry is largely unregulated by modern standards because it is not updated to reflect our current technology or product manufacturing processes. Federally, the last piece of regulation designed to monitor personal care products was passed in 1938 which means that many cosmetic companies can essentially say and do whatever they want, with minimal government oversight.
      • However, first established in 1986, California’s Proposition 65, has become a resource to increase consumer safety towards any chemicals identified in products to cause cancer or reproductive toxicity by first giving the consumer a clear and reasonable warning of the chemicals’ harm. Therefore, OEHHA is responsible to publish and update the Proposition 65 list of harmful chemicals at least once a year. As of now, OEHHA’s list of harmful chemicals has accounted for more than 900 substances that are banned or restricted for use in cosmetics, making California a close second to Europe’s list of 1,300 banned or restricted chemicals. 

      Read more on our Clean Beauty Philosophy at https://www.violarougecosmetics.com/pages/clean-beauty

       

      Are your products animal tested?

      No. Viola Rouge is Leaping Bunny certified, giving you confidence in our commitment to cruelty-free beauty.

       

      Are your products gluten free?

      Yes. Created with clean beauty in mind, VIOLA ROUGE is formulated without gluten, sulfates, phthalates, parabens, paraffin, mineral oil, talc, paraben, soy, sugar, and triclosan, among others.

       

      What ingredient is holding you back from being vegan?

      We use beeswax in our lipstick formulas. This is the only ingredient holding us back from being approved as a ‘vegan’ brand. However, it is important to note that we never test on animals and are certified cruelty-free by Leaping Bunny.

       

      How is Viola Rouge makeup formulated?

      VIOLA ROUGE is created with clean in mind, and we’ve stayed true to that mission to this day. What does clean beauty mean? It means we use only the finest and purest ingredients that meet our exceptionally high standards of health and safety. It means that our lipsticks, blushes, foundations, and all of our other cosmetics are created with your safety and health as our number-one priority.  

      Therefore, our formulas have been tested for:

      1. Heavy Metals (Lead, Mercury, Arsenic, Cadmium, Antimony)
      2. Skin Irritation or In-Vitro Ocular Irritation (where applicable)
      3. Parabens and Phthalates
      4. Stability and Package Compatibility, and
      5. Preservative Efficacy.

      Every lot of product produced is tested for Micro Bacterial contaminants of all forms, and every lot of finished goods is physically inspected by our Quality Team to ensure it passes our strict Organoleptic tests, such as color, odor appearance, and application. 

      Clean beauty also means we never do “dirty” business. Our ethical enterprise is supported by our commitment to working exclusively with international vendors, all of which support our core values of sustainability and consumer well-being. Each collection also includes a local ingredient from each country of origin, and we use only those ingredients that are known for their beauty benefits, safety, and efficacy.

      Saffron is known as an antioxidant-rich detoxifier with tremendous skin care benefits. The carotenoids like zeaxanthin, lycopene, alpha and beta-carotene can help minimize the appearance of aging, while other nutrients such as potassium, iron, calcium and vitamins promote the appearance of balanced skin. We selected saffron as a foundational ingredient to ensure all VIOLA ROUGE products offer skin care support

      Each collection features a local ingredient from each country known for its beauty benefits to help enhance and embed the beauty and enrichment of each culture into our line.

       

       

       

      Updated 11/4/2020

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